Copilot Control System: Secure, Manage, and Measure Agent Workflows

Key insights

• Copilot Control System (CCS) is a Microsoft platform that helps organizations securely manage, govern, and measure AI-powered agent workstreams within Microsoft 365 Copilot and related environments.
  
• Security and Data Governance: CCS integrates with Microsoft Purview, giving IT admins control over data classification, protection policies, and access levels. This ensures compliance with company and regulatory standards while using AI agents.
  
• Agent Deployment and Lifecycle Management: Admins can enable, disable, or block agents for specific users or groups through the Microsoft 365 admin center. New features include enhanced inventory management, shared agent control, and more detailed approval workflows for agent use.
  
• Measurement and Analytics: CCS offers Copilot Analytics to track AI adoption, usage trends, and business impact. The Copilot Studio Agents Report, available in Microsoft Viva Insights, shows productivity improvements and links agent usage to key business goals.
  
• Cost and Efficiency Management: Organizations can monitor costs with pay-as-you-go billing controls and usage metrics. Managing which agents are active helps reduce unnecessary expenses while maximizing value from AI investments.
  
• The Wave 2 Spring 2025 update adds unified app/agent management in Purview, general availability of Agent Management in the admin center, improved analytics reports on agent impact, better inventory workflows coming May 2025, and expanded tools for overseeing the full lifecycle of AI agents.
  

Keywords

secure agent workstreams Copilot Control System manage agent workflows measure agent performance AI-powered workflow management streamline agent tasks enhance productivity with Copilot optimize customer service agents