Microsoft Teams has become an indispensable tool for many organizations. Managing and allocating Teams phone numbers, however, can pose a challenge, especially in organizations with a large number of users. The lack of native management features within the Teams Admin Center means that admins often need to create their own systems for tracking and managing phone numbers. This might involve using PowerShell to export phone number data and maintain master lists in Microsoft Excel or similar.
Fortunately, there are several vendors that offer solutions for managing Teams phone numbers. These platforms often come with a price tag, but for organizations that do not require a comprehensive management solution, there is a simpler and more cost-effective approach.
One solution is to use a SharePoint list. SharePoint lists are customizable, scalable, and easy to use, and they can be integrated with other Microsoft 365 tools and services. And, because SharePoint is a Microsoft product, it integrates seamlessly with Teams, making it an excellent choice for managing Teams phone numbers.
A SharePoint list for managing Teams phone numbers can include a variety of columns for storing relevant data. For example, you might include columns for phone number, phone extension, status (assigned or unassigned), number type (Direct Routing, Calling Plan, Operator Connect), user name, user principal name, account type (User Account, Resource Account, Conference Bridge), country, and user ID. You might also include a column for a hyperlink to the Teams Admin Center and a column for a user profile card.
You can then use a Power Automate flow to update the SharePoint list whenever a phone number is assigned or unassigned. This ensures that the list remains up to date and accurate at all times.
Below are some of the necessary steps to build this solution:
This solution requires an in-depth knowledge of Microsoft Teams, SharePoint, PowerShell, and Azure, but it can be a highly effective way to manage Teams phone numbers. So, if you're an IT admin in a company using Microsoft Teams, it's time to roll up your sleeves and dive in!
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