Microsoft Business Applications: Dynamics 365 Copilot Launch Event

by HubSite 365 about Lisa Crosbie [MVP]

Evangelist at Barhead Solutions | Microsoft Business Applications MVP | Content Creator

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Unveiling fresh Copilot features at Microsoft Business Applications Launch Event - boosting productivity in Sales, Marketing, Customer Service and Field Service

Microsoft's AI-Driven Dynamics 365 Updates Revealed at Business Applications Launch Event

The Microsoft Business Applications Launch event on October 25th, 2023, witnessed Microsoft revealing a plethora of new features for Dynamics 365 Copilot, their advanced business application suite, crafted with generative AI. The presentation covered new features across the board, from Sales and marketing to Field and Customer Services. The event indicated the start of the 2023 release wave 2 for both Dynamics 365 and Microsoft's Power Platform, introducing new and updated capabilities to be released between October 2023 and March 2024.

The upcoming fresh wave is expected to roll out hundreds of features across the Power Platform applications, along with enhanced abilities for governance, administration, and professional development. Focused on enforcing employee productivity, cultivating brilliant customer experiences, and deepening relationships, the updates promise meaningful growth throughout the business landscape. Moreover, Dynamics 365 will also experience added AI capabilities in Copilot, aiming to boost insights, creativity, and efficient time utilization.

Some of the highlighted themes from the event included AI-powered customer service, field service, AI-led transformation of enterprise resource planning (ERP), enhanced customer experience due to AI-driven transformation and leading a new era of AI-generated low-code app development with Microsoft Power Platform. For example, the Dynamics 365 Field Service revealed reduced time on tasks and enhancements in collaboration via Microsoft Teams, all targeted at boosting agent productivity and streamlining operations.

The ERP landscape is anticipated to embrace a wholesome transformation with the integration of AI, automation, and analytics, improving operational efficiency across finance, supply chain, and operations. Pivotal updates in Dynamics 365 Finance include the availability of extended planning and analysis, perfect for continuous planning, action, and analysis. Similar enhancements appeared in Microsoft Dynamics 365 Supply Chain Management, including improvements in demand planning in addition to procure-to-pay processes.

Copilot's role in aiding sales and support professionals use data and insights to deepen consumer base understanding and streamline engagement was also a highlight. Leveraging the power of AI and Copilot within Dynamics 365 Sales and Customer Insights, companies can unlock previously hidden data and capabilities to craft exceptional customer experiences and increase productivity. Copilot's role in Power Platform was also mentioned, signifying its importance in democratizing development and enabling a broader audience to create innovative solutions.

Conclusion - The Futuristic Vision of Microsoft

The event successfully encapsulated Microsoft's futuristic vision, capturing the company's focus on integrating AI with everyday business operations. The introduction of enhanced Dynamics 365 features with AI capabilities brings a unique insight into the company's ambition to streamline business processes and create unique customer experiences. As AI keeps redefining the technology landscape, Microsoft's active participation through platforms like Dynamics 365 promises an exciting era for digital innovation and productivity.

Read the full article Dynamics 365 Copilot Announcements: Microsoft Business Applications Launch Event

Dynamics 365 - Microsoft Business Applications: Dynamics 365 Copilot Launch Event

Learn about Dynamics 365 Copilot Announcements: Microsoft Business Applications Launch Event

The recent Microsoft Business Applications Launch Event exhibited several innovations in the Copilot feature of Dynamics 365, a crucial tool for Sales, Marketing, Customer Services, Field Services, and ERP. These advancements, leveraging generative AI, offer increased productivity and efficiency. Here's an in-depth exploration of these announcements, focusing on their application in customer engagement.

The event marked the commencement of the 2023 release wave 2 for Dynamics 365 and Microsoft Power Platform. This introduces numerous enhancements across Microsoft Power Platform applications designed for better governance, administration, and professional development. Furthermore, the Copilot feature in Dynamics 365, now employed in over 130,000 organizations, presents new AI capabilities aimed at enhancing insights, time efficiency, and creativity.

Several themes dominated the event, including AI-powered customer service and field service, ERP transformation through AI, and enhancing customer experience through AI transformation. It also underscored an exciting era of AI-generated low-code app development with Microsoft Power Platform. Let's delve into these innovations more.

One of the primary themes was the introduction of a new era of AI-powered customer service and field service. Service agents and field teams gain access to vital information and insights, which helps to understand their customer needs better and provide appropriate responses. The upgrades intend to boost the productivity of agents and optimize operational efficiency. These include improved inbox functionality, a redesigned voice experience, and an enhanced collaboration via Microsoft Teams.

Examples provided by Northern Trust Corporation and Centrica showcase the utility of these new features. Northern Trust uses the Copilot to assist the client services team with tasks from account reviews to case investigations. Centrica, on the other hand, has leveraged the new capabilities of Dynamics 365 Field Service to manage its workforce of 12,000, streamlining their task assignments to issue resolution.

The use of AI for transforming ERP was another key topic at the event. The newest release wave incorporates AI, automation, and analytics to help organizations enhance operational efficiency across finance, supply chain, and operations. The innovations aim to provide visibility, automate processes, extend coverage, and deliver a more integrated experience across different departments.

Usage examples from Domino's Pizza UK and Ireland and Spark NZ demonstrated the power of this AI integration. Domino's Pizza UK used AI to improve its demand planning, achieving an increased capacity to serve customers, reduced food waste, and better environmental sustainability. Similarly, Spark NZ transformed its finance and supply chain operations using Dynamics 365, by automating numerous financial processes.

The advancements also result in enriching the customer experience through AI-driven transformation. With Dynamics 365 Sales, Dynamics 365 Customer Insights, and the Copilot feature, marketers and sales professionals can tap into previously hidden data, unlock capabilities formerly out of reach, and establish new levels of productivity and efficiency. An example of this was seen with Kodak Alaris, who used Copilot within Dynamics 365 Sales and Customer Insights to target its customer base, creating unique personalized content, and establishing new levels of productivity and customer connection.

Microsoft Power Platform has also seen significant changes with the Copilot feature ushering in a new era of AI-assisted low-code development. Suffolk, one of America's largest construction companies, showcased how Microsoft Power Automate helped them streamline critical material request processes. Suffolk's use of Microsoft Power Apps and the generative answers capability in Microsoft Power Virtual Agents reduced manual research, improved collaboration, and helped visualize safety data.

In conclusion, the Microsoft Business Applications Launch Event displayed a myriad of innovations in Dynamics 365 benefiting multiple aspects of business operations. These advancements, marked by immense AI integrations, are establishing new standards in the business application sector.

To stay informed about the latest developments, you can explore the release plans for Dynamics 365 and Microsoft Power Platform, tune in to the Microsoft Business Applications Virtual Launch Event, or participate in the Microsoft Ignite 2023 event. With these resources, you can deepen your understanding and knowledge of the exciting new era of business applications.

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