Todays Resolved ServiceNow Issues Update

 

Enhancing Incident Management with Power Automate and ServiceNow

Managing incidents efficiently is a critical function for IT departments and service desks. With tools like ServiceNow, organizations can easily track, resolve, and report on incidents to ensure minimal disruption to business operations. Power Automate extends the capabilities of ServiceNow by automating tasks and data retrieval, such as extracting resolved incidents for a specified date. This integration not only saves time but also increases accuracy by eliminating manual errors in filtering and reporting. Companies leverage these technologies to streamline their incident management process, making it more responsive and effective. By automating routine tasks, IT teams can focus on more complex issues that require direct intervention, thus enhancing overall service quality and reliability.

 

List today's resolved ServiceNow incidents within ServiceNow Tokyo it is possible to resolve incidents. In this article, I will show you how to retrieve incidents which have been resolved today via a Power Automate flow. This question comes from a user named ganeshn07, who was having trouble using the ServiceNow Connector to get the details of resolved or closed tickets on a specific date or a range of dates.

The Power Platform has a ServiceNow connector which can be used to interact with your ServiceNow platform. One of the actions that can be utilized is the List Records action. The Query field of this action requires ServiceNow specific syntax, which is detailed in the ServiceNow documentation.

In this scenario, we are interested in incidents resolved on a specific day, such as January 31, 2024. The Resolved (resolved_at) field, a datetime type, allows us to retrieve all incidents within the range of 2024-01-31 00:00:00 and 2024-01-31 23:59:59. Using the between operator facilitates this by allowing a date range to be specified for a particular datetime field.

For this example, a ServiceNow Tokyo developer instance was utilized. The flow setup begins with adding a Recurrence action, where the interval is set to 1, the frequency to daily, the hours to 18, and the minutes to 00. The next step involves adding a List Records action, selecting 'Incident' as the Record Type and specifying the query to reflect the desired date range.

Adding a Select action follows, where the result of the List Records action provides the input. In this case, the focus is on mapping key/value pairs for the Short Description and Number of each incident. This setup demonstrates an efficient method to organize and retrieve specific service record data, with a potential usage example being the structuring of these outputs into an HTML table for email distribution. Happy testing is encouraged!

Steps to Retrieve Resolved Incidents

The workflow automation platform has a ServiceNow connector that allows interaction with your ServiceNow platform. One of the actions available is the List Records action, which requires ServiceNow-specific syntax for the Query field.

In this scenario, you're interested in incidents resolved on a specific day, like 2024-01-31. You can use the between operator to specify a date range for the datetime field, such as from "2024-01-31 00:00:00" to "2024-01-31 23:59:00".

Setting up the Workflow

• Add a Recurrence action with an interval of 1 and frequency of a day, set to trigger at 18:00.
• Add a List Records action to select the Incident record type, excluding reference links and specifying a query to retrieve records within the desired date range.
• Add a Select action to process the result of the List Records action, mapping only the Short Description and Number of each incident.

The testing of this setup should show the incidents resolved within the specified timeframe. This process aids in efficiently managing and tracking incident resolutions.

Happy testing!

Read the full article List today’s resolved ServiceNow incidents

 

People also ask

How do I pull incident data from ServiceNow?

How do I see incidents assigned to me in ServiceNow?

To discover tasks assigned specifically to you, navigate to the All menu and type in "My Work". By selecting "My Work" from the ensuing options, you'll be presented with a comprehensive list of all active incidents, approvals, tasks, and other tickets currently assigned to you.

How do I check my service now tickets?

How do I pull a report in service now?

In order to access or execute a report, you should proceed to the All menu, then navigate through Reports > View / Run. For those privileged with report creation capabilities and haven't yet initiated a report, the 'My reports' tab will urge the creation of a new report. Additionally, the Group, Global, and All tabs will showcase a compilation of reports that the user in question is permitted to view and execute.

 

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