How to clear on new Teams 2.1 Cache

Microsoft has announced that after March 31, 2024, all users of Teams Classic will be upgraded to Teams 2.1, which is the new version of Teams. As more individuals transition to using the new Teams, learning how to clear the Teams 2.1 client cache on Windows devices becomes essential. Currently, the official Microsoft support page only provides instructions for clearing the cache of the older Teams version.

Teams Troubleshooting Instructions

New Teams App Path:
C:\Users\%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe

Classic Teams App Path:
%appdata%\Microsoft\Teams

Adjusted instructions that cover both app types.

1. If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.
2. Open the Run dialog box by pressing the Windows logo key + R.
3. In the Run dialog box, copy/paste:
   • For the new Teams app: C:\Users\%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe
   • For the classic Teams app: %appdata%\Microsoft\Teams
4. Delete all files and folders in the directory.
5. Restart Teams.

PowerShell Script to delete Teams Cache

To clear the cache for Teams 2.1, the simplest method is to navigate to Windows Settings by pressing Win + I, then proceed to Apps and select Installed Apps. Here, either scroll or search to find Microsoft Teams, click on the three dots for more options, and then select Advanced options. Within this menu, click Reset to clear all cached data, including any custom backgrounds, from the specific folder for Teams 2.1 cache.

Additionally, those who prefer using PowerShell can utilize a script developed to streamline the cache clearing process for both Teams Classic and Teams 2.1. It automatically closes Teams, purges the cache while preserving custom backgrounds, and restarts Teams. The location for the cache of Teams Classic and the appropriate directory to retain custom backgrounds for both versions is provided for user convenience. The blog concludes with the hope that these tips will be of use to readers.

This guide is crucial as it helps ensure the best performance for Teams users. It's also a reminder of Microsoft's ongoing efforts to transition users to their latest collaboration software platforms, ensuring they benefit from new features and improved security. A clean cache corresponds to improved application performance, potentially resolving common issues without the need for further technical support.

Understanding Microsoft Teams and Cache Management

Microsoft Teams is a powerful collaboration tool widely used in the business and educational sectors. Its ability to keep up with heavy data flow necessitates regular cache clearing to maintain optimal performance. Clearing your Teams cache ensures your app runs smoothly, can resolve potential glitches, and delivers the latest app updates more efficiently.