Microsoft 365 Shared Mailboxes & How they REALLY Work!

I’ll also show you how to convert a regular mailbox and back as well as troubleshooting and licensing. If you’re a Microsoft 365 admin then this is a skill that you must know.

Shared mailboxes in Exchange Online

Shared mailboxes make it easy for a group of people in your company to monitor and send email from a common account, such as info@contoso.com or support@contoso.com.

https://learn.microsoft.com/en-us/exchange/collaboration-exo/shared-mailboxes

Create a shared mailbox

It's easy to create shared mailboxes so a group of people can monitor and send email from a common email addresses, like info@contoso.com

https://learn.microsoft.com/en-us/microsoft-365/admin/email/create-a-shared-mailbox?view=o365-worldwide

Open and use a shared mailbox in Outlook

A shared mailbox makes it easy for a group of people to monitor and send email from a public email alias like info@contoso.com.

https://support.microsoft.com/en-gb/office/open-and-use-a-shared-mailbox-in-outlook-d94a8e9e-21f1-4240-808b-de9c9c088afd